The use of photos in the claims process is not new, but continues to increase as the industry's transition to the direct repair model, now represents over 40% of the top 25 insurance carriers' claims in the US (2013). The direct repair model requires collision repair facilities to either pre-approve repairs or maintain photographic evidence of completed repairs for audit and verification purposes.
In markets where insurance carriers require pre-approval, supplemental damage can represent a significant loss for Collision Repair centers, representing significant unrecovered costs per month. This is often due to the complexity of documenting and seeking re-approval from the insurance carrier for the additional repairs. Verified enables the repair technician to document the supplemental damage visually, then assign that to the Estimator to seek approval and order the parts required.
Verified takes visual documentation of the Estimation and Claims Documentation process beyond simple capture, storage and manual upload to the insurance carrier, but integrates it with the parts procurement and customer engagement processes.
Whether your shop uses Android, iOS or Ricoh cameras, the Verified solution expands the number and type of devices collision centers can use for capture allowing devices in the hands of the repair technician. When combined with the ability to share photos easily with the Estimator without having to take time away from working on the vehicle, Verified streamlines the workflow and saves additional time over existing solutions.
Benefits of using Verified:
Improved customer satisfaction due to fewer wrong-parts caused delays while saving costs and improving repair cycle time.
Build trust and increase customer satisfaction while reducing pre-existing damage, lost content and misuse of vehicle claims.
Reduced cycle time, rental costs and increase available production by streamlining ordering process and eliminating wrong-parts.
Improve cycle time through efficient documentation, with simplified OEM compliance audits